It is said that over time, chatbots may completely replace communication between customers and customer care services or sales departments. Will this really happen? We can't tell for sure, but we know that they are gaining in popularity every day, becoming more and more advanced and their area of use is constantly expanding.

But maybe we should start with defining what chatbots are. Chatbots are intelligent virtual assistants whose skills of conducting a conversation more or less imitate the conversation with a human being (it depends not only on their purpose, but also on the technology in which they were created and on the resources from which they draw knowledge).

Chatbots are created in order to reach users and understand their needs, what can be achieved by implementing communication scenarios. These virtual assistants help the interlocutor find the information they are looking for, answer their questions, suggest solutions, but can also serve many other purposes. Just look!

1. Endurance - a companion for people with dementia and Alzheimer's disease

Endurance is a chatbot that checks the cognitive skills of people with suspected Alzheimer's disease or other forms of dementia through a pleasant conversation. Chatbot also verifies how long and short-term memory functions in patients by the use of neurolinguistic programming. During the conversation, the chatbot asks about patients’ memories, favourite music, physical activity, etc., additionally supporting them in the process of recalling certain information. The creators of Endurance also took care of the possibility of recording conversations and sending them to the family of patients as well as to appropriate medics in order to be able to monitor the process of memory loss on an ongoing basis.

Endurance chatbot

2. SimbiBot - private learning assistant

SimbiBot was created for Nigerian students preparing for the Unified Tertiary Matriculation Examination. This chatbot collects exam questions from previous years from various subjects to let students better prepare for the final examinations of their school education. SimbiBot allows students to check their knowledge through various quizzes, shows where they made a mistake, and sometimes even gives them hints or advice (all depending on how the student handles the material).

Conversation with Simbibot

3. Spot - crisis counselor

Spot is a chatbot created by criminal psychologist Julia Shaw. It is used to report irregularities, misconduct and abuse at work, such as harassment, discrimination and violations of company policy. Using memory science and artificial intelligence, Spot asks personalized open questions that guide the interlocutor and help them recall the details of events that made them feel uncomfortable. Spot allows its interlocutors to better understand what they may have experienced and verify if it was some kind of abuse, and if so, it helps them to report the incident to the right people.

Description of the incident

4. Youper - your wellbeing assistant

The mission of Youper creators was to let everyone be the best version of themselves (You + super = Youper). We know it's a truism, but Youper actually helps to change your mind patterns, calms you down in difficult moments, analyzes conversation and advises what to do to deal with tensions, stress, sadness, etc. The chatbot improves the mood of a person by talking to them for just 7 minutes. This was declared by 83% of the application users! Interestingly, the application constantly collects data about its interlocutors and analyses what makes them happy. You can see it here .

Conversation with Youper

5. MedWhat - medical assistant

How many times have you typed in your symptoms on Google and found out that you had a severe incurable disease? 😄 MedWhat is an application that makes it easy and quick for both patients and physicians to find out what they are really dealing with. MedWhat is based on a vast volumes of medical research and scientific papers, which are constantly delivered to the application using an intelligent supercomputer. The chatbot becomes "smarter" over time and provides more detailed information about the health of its interlocutors.

MedWhat describes the sympotms of influenza